I rec’d my 1st 5g21 in June 2021 and it workd fine for several months. Then it started dropping the network randiomy. Eventually T mobile sent me a new 5g21 and it has worked great for approx 6 months.
Now its dropping the network EVERY evening after watching a baseball game and then TRYING to watch a movie, first I get the spinning wheel several times and then it drops out completly. If I can connect my phone and speedtest quick enough, the test shows 1 mbs before it drops.
At first just a simple power off/on seemed to fix it, but now I have to leave it off for several mintues and then speeds creep back up to 30 mbs or so.
I turned off the 5G21 this morning for an hour and then the speed was 346 mbs.
Seems like a heat problem again and I have seen the cooling fan “fixes” on the forum, BUT why shoud I have to pay for the “fix”. T Mobile must be aware of the problem...Why don’t they help us?
Note… I primariy use LAN cables and the 5g21 wi fi radios are disabled (using a Netgear router as a WiFi access point for phone and printers), also, I have update 1.2204.01.0101 which disables the battery.
Originally I contacted T mobile via the CHAT line, but now I can’t seem to find it. Any suggestions on how to get to the E-mail or chat line? I am very hard of hearing and voice phone is not going to work.
