Question

power off

  • 21 October 2022
  • 3 replies
  • 148 views

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Modem powers off a various times throughout the day/night any ideas why


3 replies

Userlevel 7
Badge +16

if its fully powering off..and by powering off you mean shutting down and not losing network connections..then something is amiss with the device and its either needing a part replaced out or the whole thing needs replaced.

I had the same issue when first setting up the internet as it would reboot every 2 hours 40 to 45 mins.  I resolved the issue by doing a factory reset.  Connection status was always very good or excellent when it rebooted.  Only thing I can pin point is maybe some loop in attempting to update firmware?  Been rock solid after the factory reset.

Userlevel 7
Badge +8

It could be as simple as the power transformer. If the power cord has a transformer on it that could be bad or going bad. Of course it could be a problem in the gateway itself. IF there is a heat related issue causing it to shut down then replacing it would be important. Get a replacement.

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