I've been using T-Mo Home Internet for over 3 years. I finally got good, continuous service after switching to the black Arcadyan gateway. BUT, I recently moved, and the aggravation has returned, with (so far) no help from T-MHI engineers.
I am literally 400 feet from a highrise with a T-Mo 5G tower (it's 20 floors higher than I am), AND less than a 1/5th mile line-of-sight away from a 2nd T-Mo 5G tower!
However, the gateway (I'm on my 3rd one) keeps LOSING the 5G signal! This happens unexpectedly, even though the gateway shows 5-bar (excellent) signal strength on the front info screen AND in the T-MHI app!
Has anyone else experienced this? Did you find a fix/solution? I'm thanking you in advance for any help!
Best answer by WhiteDolfin
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