Hello all. We received our 5g Gateway two days ago and so far, have big problems. We’ve been testing our latency and speeds over and over at https://www.speedtest.net and have observed the latency/ping on both our Windows 11 PCs is consistently between 40-60ms, at all hours of the day and night. Download varies between 160mbps and 0.5mbps. Upload is steady around 20-40mbps.
We have done the following:
- Moved around the Gateway to many different areas of the house, tested the results at Speedtest.net, and selected the best area (3 bars). Oddly, this is NOT close to a window, but in the middle of the kitchen. (Yes, I am an RF engineer and I know how nuts that is. Makes zero sense to me, but that’s what our results repeatedly demonstrate. Regardless, ping is the same everywhere in the house.)
- Downloaded and run TCPOptimizer
- Rebooted our machines several times
- Contacted Tech Support, who said something about “keeping an eye on the tower” and promised to call us back in 24 hours. (It’s now been 24+ hours.)
Does anyone have ideas to help us lower this ping? It’s severely interfering with video calls and online gaming.
Thank you!