Question

Slow connection

  • 9 March 2024
  • 1 reply
  • 40 views

I have been with T-Mobile a few months now and my Internet has non stop glitches and cuts my show off half way thru every 20-30 minutes it tells me to change from UHD to SM like l pay good money to have high speed internet yet it’s basically dial up again


1 reply

Userlevel 5
Badge +8

@Gypsy.Moon assuming that you followed the placement assistant directions then you should get much better speeds. Have you tried to reset the gateway and redo the install process? If you have, then you might want to return the gateway to a local TM store for a repalcement. 

I have had mine for over 1.5 years, and get >100Mbps down and >30Mbps up 24/7. 

Also, look at your metrics and let us know what the 5G metrcis are: (TM Internet app > More > Advanced Cellular metrics > 5G - RSRQ, RSRP, SINR, Band

For example, mine read: RSRQ: -11, RSRP -72, SINR 40 (but I did add an external 4x4 MIMO antenna which sits in my attic pointing at our TM tower).

Let us know what happens. 

 

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