New to TMobile home internet, couldn’t wait to receive the new tower. It’s a NOK 5g21 HW Ver 3TG00739B.
After initial set-up it seemed to work OK, and was fast compared to our cell phone hot spot.
Now not so much….Was on the phone with customer support for over an hour yesterday trying to get the tower back up to speed.
download speed as tested on “test my speed” a paltry 6.08 Mbps
upload speed: 35.26
customer support had us reboot several times, then reset to factory specs.
Primary Signal
PCI 412
Band B2
EARFCN 675
Secondary Signal
PCI 6
Band n71
NR-ARFCN 125290
The cell tower is approximately 1 mile away from the house with a clear line of sight no obstructions. The NOK 5G is sitting next to a window with no obstructions and bounces between 4 and 5 bars signal strength.
I am not “tech” smart being an old dinosaur, and would appreciate some insight as to what the heck is going on? We are in a remote desert location and thought this was the answer to our internet dreams LOL Any help is most appreciated.
Thanks Bill
