I just got home Internet a few weeks ago. It didn't work the entire time because of a wrong location setting on T-Mobiles side. This got fixed today. The Internet then worked great for about 2 hours, and now it's back to not working. I have 4 bars on the gateway, and it says I'm connected. But I have virtually no download speed. I do however have good upload speed for some reason. What's going on?
It also varies wildly. Last night I had download speeds of around .5 and this morning it's 9.3. I'm really confused on why it's so inconsistent
Userlevel 5
+8
RSRQ of 13 is a measure of the quality of signal quality your gateway receives (> -10 is good)
RSRP of 103 is a measure of signal power (strength) your gateway receives ((> -80 is good)
SINR of 40 is a measure of signal to noise ratio (> 20 is good)
So, your metrics show that your gateway “should” be getting good download/upload speeds. Don’t focus so much on the number of bars on the front display, it's the metrics that are helpful.
Maybe call customer support again and have them resend a new signal to the gateway? Your metrics are similar to mine and I get 100+ Mbps down and 45+ Mbps upload.
Let us know how it goes.
Userlevel 5
+8
You did what you could do. I would take it to a local T-MOBILE store and ask for an exchange unit. You may need to explain your situation., I am sure they will be happy to exchange it,
Slight elaboration to what copz1998 said….a power lever higher than -80 is good (meaning -75 is better than -80), but yours is -103...not so great for the N41 band. Other folks have reported that the router is overly aggressive in trying to select the N41 band when it should really be connecting to the N71 band which is slightly slower but has a much greater signal range. It sounds crazy, but you might try finding a *worse* location for your router and see if you can force it to connect to N71. I have a friend that blocked 2 of the router’s antennas with aluminum foil to focrce an N71 connection and it solved his problem that was similar to yours.
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