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Account cancel

  • 23 August 2023
  • 6 replies
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If I cancel my T-Mobil account and have open leases/contract, can I return the phones for money off of the outstanding balances?

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Best answer by gramps28 23 August 2023, 14:38

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Userlevel 7
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The phones will need to be paid off or you would need to make arrangements with Tmobile to finish paying off the phones depending on the agreement you signed.

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so it wont be easy as port the numbers and information and then send the phones back?

Userlevel 7
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Nope. You're still on the hook for paying off the phone.

Userlevel 7
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which is the same in reverse..if you were leaving another carrier you would need to pay off the devices prior to leaving. a contract/lease is still a contact/lease..it must be fulfilled one way or another.

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how can I make sure my number's not locked with your current service provider

Userlevel 7
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Make sure you don't have any outstanding bills and port a few days before the end of your billing cycle so you only have 1 bill left to pay.

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