I have been a customer of Tmobile for the last 16 years and have filed 3 claims 2 damaged phones and 1 stolen. I have paid $4,608.00 in total for insurance on my devices. $42,240.00 for phone service.
I am beyond upset and no is not even the amount I am erroneously being charged by assurant through T-mobile. But is the scam that assurant is able to get away with!
This is my story, I accidentally damaged my phone in September and filed a claim with assurant for this phone to be replaced, my claim was approved next day and I received my replacement. I sent the damaged phone back to assurant on September 14th and received a notification it was received September 17th in their York PA warehouse. I received a letter in November stating phone was not received, so I called assurant and their Rep stated that they had actually received the phone but the package had not been scanned in. Then I get a charge on my T-Mobile account in December stating assurant never received their damaged device. I call assurant and again I am told the device was received but the packaged had not been scanned. I wait a week and call again and now another rep is telling me the package I sent was empty and it was received empty, so I ask why would I claim a damaged phone and then keep it. Why would I send an empty package and taken the time to tape it and mail it and track it just so I could be told package was received but it is empty so you have to pay full price for a refurbished phone replacement. This is definitely a scam and there is no way that our packages arrive empty. It makes no sense my phone was literally in pieces due to car accident who would steal a damaged phone that had no use. Please T-Mobile investigate assurant and please find another insurance provider for your customers.
Assurant return damaged device package Empty!!
This is honestly crazy what’s happening! Been w/ T-Mobile since 2004 and I never had problems with (ass)urant until this past couple of years. Now they’re constantly “Not receiving the device(s)” or the “boxes are received but empty inside”. Totally unsat! I got forked with a bill and then had to wait for them to find it or receive and when they did (Finally) they said ‘it’ll be reversed automatically’… that became ‘it’ll reflect on my next billing cycle or two’… 4 months I’m calling every week to get my money back, lines getting suspended, fees., etc,. Thank God the T-Mo reps are great (not all, not all, not all but most) and they were calling with me until it was completed. Here I am again dealing with it again. I cancelled my insurance completely since it makes no sense to even have them, they lose it and I’ll be charged so what difference does it make besides me keeping my money for when it happens I handle it on my own and won’t have to wait for it. Hope and pray for it to reach (ass)urant…
2 Corinthians 11: 6 ‘but though I be rude in speech, yet not in knowledge…’
Anyway, I got hit with an $1100+ tab today and it’s disheartening. T-Mobile can’t do anything about it and looking at how it’s been happening to all of you other customers, it seems like I’m being taken for money and I really hope not. I’m a disabled Marine veteran with six kiddos. It’s taking food out of their mouths and clothes or sneakers off their bodies. This isn’t right and it’s no coincidence that it’s happening to so many ppl. I understand there are some crooked ppl out here in the world, but c’mon bruv. This isn’t it. Michelle (my T-Mobile customer rep.) was a legit consummate professional and helped me as best she could/can! If it wasn’t for her I’d drop t-mobile today! After 20 years 😔. I hope they find the devices and I hope I’m not being scammed by the insurance agency.
Peace of Christ all of you. Have a blessed day.
Raj
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