Why was I charged DOUBLE my regular prepaid amount? October is the first month I've had Autopay.
I called customer service last night who assured me that the overcharge ($60 + $6.15 tax) would be refunded; however today (Oct 5) I received a message from T Mobile that my account was not eligible for a refund.
I was not told that I would be charged double, nor did I authorize this overcharge.
+14
Try having your bank reverse the charge. Tmobile doesn’t refund prepaid balances according to the terms and conditions.
Thanks.
So they can overcharge without any obligation to refund?
Sounds predatory.
+14
According to their terms Tmobile doesn’t even guarantee coverage. If you scroll to the bottom that’s where the added prepaid terms are.
https://www.t-mobile.com/responsibility/legal/terms-and-conditions
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