I didn’t realize this was happening to so many other folks as well! Changed from Sprint to T-Mobile which was a pain and took the better part of a day, just because the customer service representatives at my local T-Mobile store said I would be able to get 4 lines for 140 dollars (this was a few months ago, with the 4th line free promo). Turns out, according to online customer service, that I don’t qualify since I am a ‘legacy’ customer. 2 different in person reps assured me I would get the rate, only to now spend hours one the phone with representatives who simply repeat past conversations. In addition, I lost my corporate discount from the past Sprint line, which T-Mobile will not honor since they are a ‘different company.’
Such a bait and switch tactic! It seems like a lot of other folks are ending up in the same situation. I guess I’ll have to check into AT&T, at this point.