Hi I unfortunately had to file bankruptcy and t-mobile put me on a z list which means I have no control of my account to add lines or change anything.
I never stiffed t-mobile a dime, I pay my bill monthly and have for years. I don't have any devices that I owe/owed on. The only reason they were listed on the bankruptcy is because it asks you to list the payments you will need to keep paying after the bankruptcy.
If I had gotten some debt to tmobile discharged that would be understandable to be put on a list, but the fact I have never not paid them its pretty dumb I can't control my account. Especially considering I couldn't file bankruptcy for another 8 yrs even if I wanted to go through that already terrible situation again.
Why do they put people that are current on all charges and have been for 8 or more yrs on a list that whenever I try to change anything on MY account it says " invalid user role, please check with the primary account holder". I AM THE PRIMARY ACCOUNT HOLDER, I AM THE ONE THAT PAYS THE BILL.
