Be incredibly careful with your trade ins. I am very unhappy and in my opinion I’ve been robbed.
When T-Mobile offered trade-ins for the Pixel 7+ I was glad to participate and upgrade my Pixel 6+ which was less than a year old with not a scratch, dent, or chip in it. I was worried though; I had purchased my phone independently and brought it to T-Mobile and T-Mobile had the wrong color for the phone. Note, is obviously had the correct EIN since the phone was active on the network for almost a year.
I called and spoke to a T-Mobile rep and was assured that the color wouldn’t impact the trade in. So, I made the trade. After nearly a month I got the notice last week that I was getting $0.00 for my trade in since it didn’t match the stated phone.
Don’t bother trading in unless you are rock solid on the phone. In my opinion, Assurant or T-Mobile is going to figure out a way not to pay you. Never again will I buy or trade in a phone with T-Mobile.
