Since the loss of the discount for auto pay on a credit card, I have been paying the “old school” way by mailing a check. The first month was fine (AUG I think). The second month, TMobile said my check bounced. My bank has no record of it and TMobile won’t furnish any further details. The month after that, I was no longer getting bills in the mail from TMobile. Then they cut my service. My wife could, thankfully, text me as I was out of town on business and using a company phone. We realized we never got the bill. Contacted TMobile and they reduced some of the fees and re-instated the phone service. The next month the check cleared one day after the due date. I have to believe TMobile or their service that processes their payments “sat” on it over the weekend because it cleared on a Monday. We have not received a bill in the mail once since then. Last month I checked my account and it was set for paper billing and charges for late payment (we didn’t make one because we didn’t get a bill) The account log showed where I signed up for paperless billing even though my account showed I was suppose to get paper billing. I have written two letters because no one on the phone can help with this problem. I thought I was going to get some help with the first one, but all we did was play phone tag. This week, I find that my bill is due again, the one they didn’t send. They sent me an email though. They are going to give me “VIP treatment just for being a loyal customer”. I don’t need any extras until you can handle the basics.
Has anyone else had this problem and is there anyway to resolve it other than changing carriers?
