Question

Can I just pay my bill!? Bill pay bage is broken, AGAIN.

R
Badge

I’m sick of this. Every-single-time I try and pay my bill, it’s at least 20 minutes of refreshing and praying the bill pay page will load, you want to know why my payment is always late!? BECAUSE I’M CONSTANTLY GIVING UP OUT OF FRUSTRATION, FIX YOUR WEBSITE, FIX YOUR WEBSITE, THIS HAS BEEN A PROBLEM FOR YEARS, FIX YOUR WEBSITE.
THERE IS NO EXCUSE FOR THIS BEING AN ONGOING ISSUE FOR YEARS.

FIX

YOUR

WEBSITE.
I literally can’t pay you until you do.

4 replies

F
Rank
Userlevel 7
Badge +16

youre unable to call in and do the automated payment?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
C
Userlevel 5
Badge +5

If you are able to setup autopay, you can avoid this. That is no excuse for website not working but autopay adds a nice discount to most plans.

F
Rank
Userlevel 7
Badge +16

in other words you literally CAN make a payment on your account...you can try to hold them to fixing it or youre not paying..however once they shut off your line for non payments that isnt exactly on them since there are numerous ways to make your payment..you just choose to stick to only one.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
syaoran
Rank
Userlevel 7
Badge +15

PostPaid bill payment page is working fine for me when I am logged into my.t-mobile.com.

Syaoran - I am not a T-Mobile Employee but I could use a new job!

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