My sister as a Samsung Galaxy A13 we got her, she is on my account; she somehow messed up logging in to her phone with her pattern and it’s asking for a password. She couldn’t remember the password, but somehow she was able to log in to Google Device Manager but can’t see her phone listed.
T-Mobile can’t seem to do anything to help her without me being there, but she’s in another city, is there anyway to factory reset this phone so she can at least use it? This is beyond frustrating that I can’t do anything about this situation, nor am I able to get help from T-Mobile without being in the same city.
Best answer by fireguy_6364
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