Can't create T-Mobile ID

  • 15 March 2023
  • 1 reply

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I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them. 

I receive this error everytime I try to create new ID:


We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone.


I already tried to reach out to customer support multiple times, but they does not help…


Have open case #70425112 for that more than a week now..

1 reply

I wish I could help, but I am having the same problem. Customer support says that they know about this issue, but there’s nothing they can do. I try again every couple of days, but no dice.