Hello all,
I’ve been on my parents’ account for many years. My mom wants to release my number so I can get my own account/line. She says she called and had my number released and I have 30 days to get an account. I just called the customer service line (it’s after midnight in my part of the States) and they are telling me I still need my mother’s PIN or last 4 of her social. Why would that be the case if my number has been “released”? What’s going on?
+15
Essential you are porting your number out to another account. That is why the PIN is required. She can go with you to a T-Mobile Store so you both can get this done on the spot. To open your own account, a credit check will be required unless you port out the prepaid. Porting to prepaid will require a new SIM card.
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