T-Mobile’s website and app are a mess. And calling support takes hours. We are on Essentials 55 plan and want to upgrade to the Go5G Next 55 plan but the website and the app only allow us to upgrade to the Go5G Next which is very expensive and much more expensive than a similar ATT plan. So why should we even stay with T-Mobile with their much more inferior cell coverage?
I have been holding for T-Mobile for 37 minutes on my phone and they keep try to send me to the community, but the community seems just as frustrated.
Any idea?
