Changing password every 60 days is a terrible policy

Hey, folks. Thanks for taking the time to share your feedback here.

@timph​ -- can you tell me a little more about what you're seeing? Does the system tell you that your password is more than 60 days old and needs to be updated? I wasn't able to find a call-out about a 60 day expiration and if that's happening, we're happy to forward your concerns and would like to get it added to our documentation in the interim -- but right now I don't see anything internally or externally calling out that requirement. Personally, I have been using the same MyTMO password for at least six months! 😕

@captcoolhand​ -- thanks for bringing this up. I know that you can change your PIN/Passcode via MyTMO as well -- Set up your Customer PIN/Passcode -- but I can see your point about the one-time PIN that someone might verify if they picked up your phone and also knew your name. I'll pass that feedback along as well, thank you.

Sorry, guys -- I promise I'm trying to help! I want to forward the feedback so I'm trying the best way I can figure out to determine where the gap is in communicating forced password changes. 😥 I was logged in already when I completed that PW change that I screenshot above -- I went to the Profile settings to change it. I think what you're saying is that once you log in, you see an alert from MyTMO that's telling you that you have to change your password, is that right?

@scott523​ do you mind letting me know how long it had been since you joined before you were asked to change your password? Did you see an advisement about a 60 day requirement when you completed the PW change? I know that sometimes we may do forced password changes but the 60 day item is new to me and not outlined in any of our content, so if it seems like I'm sticking at that point, that's why. For security purposes we do ask that passwords be changed sometimes -- either because we've updated our security requirements, or perhaps because they're old -- and I hear that this is a nuisance. While we're not the folks who make this decision, we're happy to pass that feedback on. Where I see an opportunity for our team here is that if that's the case -- passwords need to be routinely changed due to age -- I do think it would help to let customers and our frontline know how old a password is allowed to get -- does that make sense?

@timph​ the PW screens I shot above are after being logged in already, when you elect to change your PW through the Profile settings on MyTMO.com. Since our screens are different -- can I make sure you are visiting via desktop/laptop? Or is this issue with the MyTMO app or visiting on mobile? MyTMO views also vary by account type -- do you mind letting me know what type of account you have?

Thank you so much! 😊 I appreciate that. I am going to reach out and see what I can find out!