What is it with calling customer service and getting the Philippines 95% of the time, with reps that chuckle nervously because they have no clue what you OR they are talking about, and, WORSE, promising to fix an issue and send an email confirmation that it has been resolved, but….NO email. One representative in the US, on my FOURTH attempt to get my billing issue resolved, told me she would email me her PERSONAL GUARANTEE that the issue would be resolved, and I should expect the email shortly.
Well… she LIED. I never got her “personal guarantee” email. She just wanted to get rid of me and not be bothered with the issue, just like the jokers in the Philippines. After EIGHT calls, my issue STILL hasn’t been resolved.
What a LOUSY way to treat a customer that has been with them for 15 years, and remained on board even after the recent security breach. Wow…..
