Hi everyone,
A few months ago I was able to chat to a T-mobile representative online who ensured me that we'd be able to purchase prepaid e-sim's before we move to the US. He was ready to do it straight away, even asking how many lines I would need. I explained that we were still a few months away from moving and he then said we can do it closer to the time (when we have address details for the US) just by using the online chat.
We are now a couple of weeks away and would like to start changing numbers for OTP's etc. I don't seem to find the online chat option again. Does anyone know if that is still available?
Alternatively, could someone advise how I would go about doing that?
Also, would we be able to activate the e-sim on a network outside the US?
As info - I have an unlocked Samsung Galaxy S21 Ultra with dual sim and it also allows for e-sim. I am unable to download the T-mobile app due to regional restrictions.
Thanks a buch!
