Good Morning!
My employer is partnered with ADP and we are eligible for all ADP, Corporate Work Perks, Tickets at Work discounts. Prior to signing up for my account I confirmed my eligibility and received the email from TMOBILE that I would be eligible for $5 Autopay & $5 Corporate Discount based on my employer. The instructions on the email were to go directly to a store and it will be added as part of the sign-up.
The Autopay part was easy.
The store was NOT able to add the work discount and gave me the account support phone number. I called the number, about 4 times now, and the discount is still not reflected on my account. I offered to forward the email showing I had proof from T-Mobile but that was not sufficient to add the reoccurring discount. I also had my most recent paystub to show it was an ADP partner company. The last T-Mobile representative I spoke with did give me a goodwill credit for $5 so that I would have more time to have this resolved by the next pay cycle.
At this point, I have no idea who I need to call to get the corporate discount applied to my account. The store cannot do it, the phone support team cannot do it. I still have the email from TMobile confirming my eligibility and claiming all I needed to do was go in a store or call the same exact phone number.
Please advise on what my next steps should be with the contact information for the correct department.
