Solved

Existing Customer Promos versus New Customers

B
Badge

I’m currently on a Tmobile One Plan (4 lines at $160) + Plus the Tmobile Home Internet ($50) -  (autopay) = $210

 

Currently, there is a promotion for new customers to be on Magenta MAX (4 lines at $170) and get the Tmobile Home Internet discount ($30) - (autopay) = $200 

 

My question, over 4 years of being at Tmobile (10+ years previous with Sprint), why can’t I get this promotional pricing?  I’d love the hotspot benefit and the ability to save a little more each month, and after speaking with customer service there was not an option for existing customers. 

 

Is it possible to get this pricing/plan upgrade, without having to be a new customer or by switching to a different carrier?

 

Thanks,

William

icon

Best answer by gramps28 9 May 2022, 23:14

View original

4 replies

gramps28
Rank
Userlevel 7
Badge +14

Have you reached out to Tmobile support using messenger on one of Tmobile social media accounts like Facebook or twitter? They’re a higher tier of support and maybe able to help.

D
Badge

What if you are not a twitter or Facebook user?  Does T-Mobile not care anymore?

 

I need customer support, I have had 7 reps promise to call me back and none have ever called back to date over the last few months.

F
Rank
Userlevel 7
Badge +16

then stick to calling them. the social media route is only another method of contacting them. higher tier support but just another option.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
gramps28
Rank
Userlevel 7
Badge +14

You can also try live chat by scrolling down below this post and click on support,  wait a few seconds and a chat window will open if available.

 

Reply


New badge winners

Show all badges
Terms & Conditions