I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade.
Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected.
It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover.
Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021.
- Anybody else noticed the same expiration date being shortened?
- Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of?
- How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don’t see it today.
- I’m also curious how many Legacy Pay As You Go users are still around?
Thanks for any reply and help in advance and Happy Holidays!