Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn’t want to give it to me because she didn’t want to do a phone transfer at 6pm, so she told me it wasn’t delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?! Charged for what??? OMG, I can’t with them anymore. I think we all need to leave T-Mobile!
I Dido your feelings. The last three days I have been on the phone with them.
I had Hulu given to me when I got my new plan.
Some how it wasn't activated. So now they won't give it to me.
I had it for one year on T-Mobile then after that I would have to pay.
They made me feel that I was lying.
Now I didn't realize this but, I have third party pay on my phone. Have been everywhere and can't block it. Now I have to call again and wait and wait until they answer.
Dissatisfied first time three years.
Userlevel 7
+14
Tmobile doesn't offer Hulu, they offer Netflix with a qualifying plan.
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