Question

Filed a claim but the replacement phone is old LG phone not the same phone I have.

  • 18 July 2022
  • 3 replies
  • 140 views

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I’m being shipped an LG Velvet phone as a replacement for my current Moto 5G ACE.

LG no longer makes phones though. My screen is cracked but otherwise still fully functioning. 

Am I stuck with the LG phone? 


3 replies

Userlevel 7
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You can send it back but there's no guarantee on what phone they will ship you if your phone isn't in stock .

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Thanks for the reply. I’m not too finicky about what kind of phone I have really. I need a good battery and NFC. It has NFC so I’m just hoping the phone battery is better than the reviews. 

Userlevel 7
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The LG phones that I've used usually have a good battery. If you're in a poor 5G area switch to LTE to save battery life.

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