Has this happened to you?

Hi. Your situation is so similar with mine. The “expert” set up a plan and a deal for my 3 lines (3 Magenta Max 55+). He stated in the chat by writing the details of the plan, with a price of $115 for the 3 lines that included 3 S23 phones for free (b/c included in magenta max) and 3 cases. Well, surprise for me was when I saw my plan in MyTMobile with a Magenta Plan (not Max) and to pay 50% of the phones. That was a total of 155. It has been a month talking in the char with different “experts” that talked to supervisors and supervisors say that they can not do anything because the “system” does not allow to do changes (yeah right!!!). I was a supervisor for many years, and at the level you can do changes to the system……...humans control the system, not viceversa. I am so upset with them……..waiting for two years of torture with Tmobile to move to another company. Tmobile just lie and do an unfair competency promising false promotions to bring customers to them. It is a shame that GOV does not stop them!!!I will follow you, and go to the state attorney in Texas. 

My daughter and I did the “free trade in” for phones a while back. One was actually free, and the other was charged the monthly plan amount. It took THREE MONTHS to correct this - I don’t know how many people I talked to, but I had to reach someone who spoke English as a first language in order to get this squared away, despite promises and guarantees that it would be solved. Cue next daughter to do the free trade in - we are in mid-problem right now. Yet again, I’m paying the monthly installment for a “free” phone. The first call netted NOTHING - no credit, no plan change, just a waste of time. The second call netted the credit for two months of charges, but the installment charge still shows on my plan. I told them that if I was charged yet again for the installment plan, I would QUIT T-Mobile. The agent GUARANTEED that she escalated the issue to her supervisor and that it would be resolved in one to two cycles. I told her that was unacceptable - if it wasn’t fixed by the next bill, I’M DONE. We’ll see what happens, but I’m not confident that I will be with T-Mobile by this time next month. I don’t trust T-Mobile, and they have done NOTHING to instill confidence in me regarding their customer service.

What is the jump program 

I am having a horrendous experience getting my bill straightened out since October.  I am being charged monthly for “free” phones.  My bill should be $100. It is $136. I have spent hours trying to get it straight. I am more than ready to return to Verizon.  Entered under the $830 promotion, which was not credited. We were charged full price for the phones and received a pittance for our old phones.   No one is listening or responding.  I did get a response, albeit an incorrect one, from the local T-Mobile.  Engaged in a long chat with someone who could not speak English and another agent who simply gave me prosaic responses.  Nobody is listening.  I have no complaints about service, although I get no coverage in many areas. I WILL CANCEL BEFORE I PAY FOR A “free” PHONE!