I called for a problem with my phone. Turns out it involved “short codes” sent from a company in Europe.
I gave the overseas filipino reps a chance AND after an hour and a half of back and forth, they could not help me! They finally transferred me to the U.S. That rep fixed the problem in 2 minutes.
+14
What type of plan. Prepaid plans are usually sent to outsourced call centers and post paid accounts are USA call centers depending on the time you call.
+15
For postpaid. The best time to reach a US based call center is at 7AM eastern time.
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