My non-profit foundation's domain sends messages to individuals who provide us with their text messaging address. Our non-profit has been sending their email-to-text notifications every day for years but of late, those with T-Mobile are not getting them. I'm not too technical, but researched the issue and saw on this support forum that others have had the same issue happen and the solution was to get "whitelisted". Can you help us. Do I submit a ticket, if so, how do I do that? And what information is needed? fyi...I'm a t-mobile customer and can verify my own email-to-text notifications are hard-bouncing.
Best answer by tmo_ian
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