I enjoined T-mobile in November 2016, during Black Friday. I traded in a iphone 6 128 GB for a iphone 7 plus. I told I would have pay for a certain to get the Iphone 7 plus and the cell was mine. I wasn't told I was going to be charged, then give a credit of 20.00. When, i realized, I was being charged for the iphone and give the 20.00 credit. I called T-mobile to inquire charges and resolve the issues with my cell phone bill. It has been several times I tried to resolved the issues with my cell phone. The first time I was told I was not paying for my iphone, although, I was being charged and given a credit. After, when I tried resolving the issue with my cell bill. There time I got different responses that wasn't the same answer, I got previously. I rate has been changed by T-mobile, I was paying less then 110.00 and now I am paying 130.00. My rate has changed four times. There are few times, i have add other accessories and cell phone. When, I tried discussing the issues with them, I felt they didn't want to acknowledge they changed the rate of the plan to a lower rate then higher rate, then back to a higher rate. When I also when into my account to history. It doesn't go back to the beginning when I joined T-mobile to dispute what rate from the beginning, I had started with in my plan. Today, I was told I needed to go to the store to find out what was the rate of the plan, I had started with. I asked why can't they check their records, I was told, the information wasn't in the system. In other word, I have to go to the store to get the information myself. The representative had told me, she would pass on the information to management and I should or may hear from them. What should I do
Best answer by tmo_mike_c
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