Question

i keep getting t-mobile.com/account/restricted

  • 2 April 2023
  • 1 reply
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i created a t mobile ID with a number that my freind gave me that i allways use. and i got a plan and now i can’t log in to pay my bill how do i fix this problem.the number that i used is mine but its under my freind’s name can i make it under my name and add it to the bill i’m supposed to pay dose this fix the problem?


1 reply

Userlevel 7
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You will either have to ask your friend that is more than likely the PAH for the account to allow your login to access the bill.  If you want to take your number and get your own account.  You will need to obtain the account PIN to move the number to your own account, which can be setup at your local T-Mobile store.

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