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I tried to access online. account disabled

  • 3 August 2018
  • 5 replies
  • 1786 views

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Best answer by tmo_mike_c 6 August 2018, 17:53

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Are you getting an error when you try logging in? If you try other browsers, does the same thing happen. If your access is disabled on all browsers, you'll wanna Community-2153​ and have our Care team enabled it on our side.

Hello, Im locked out of my account

Welcome to T-MobileWe are sorry, your online account access has been disabled. Please contact the primary account holder to re-enable your account.

I’m having the same problem 

Are you getting an error when you try logging in? If you try other browsers, does the same thing happen. If your access is disabled on all browsers, you'll wanna Community-2153​ and have our Care team enabled it on our side.

Yes

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