Question

iPad roaming in Canada - unable to login to my TMobile account

  • 25 April 2022
  • 1 reply
  • 82 views

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Travelling in Canada with a TMobile prepay sim in my iPad that I use for data only. I need to add additional credit but no matter what I try, I am unable to login to my T Mobile account. 
 

I login successfully and then get asked to enter a 6 digit number that will be emailed to me because I am in an international location. I enter the number and then get asked to enter my sims cell number. I do this and then get told there is a T Mobile ID and to login.

 

This process then repeats and repeats and repeats in and endless loop and I never actually get to be logged in.

 

T Mobile app simply returns something went wrong all the time.

 

HELP!


1 reply

Userlevel 7
Badge +15

Is the T-Mobile Account App up to date?  If your device is quite old, try using a web browser to access it instead of the app.  

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