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Linking T-Mobile Money Account Through Plaid Service

M
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Hi I’m a relatively new T-Mobile Money customer and a long time T-Mobile customer and would like to know if there is a way or if there are plans to all T-Mobile Money customers to link their accounts to services using the Plaid platform?  I understand that T-Mobile Money is a subsidiary of BankMoblie which was a part of Customers Bank, and when I have connect my account through other services by using my ACH information it comes up Customers Bank.  However, if I attempt to use Plaid I cannot log in through Customers Bank or through BankMobile to link my account which is very debilitating in how I use my money.

Are there plans to make this type of connectivity functionable?

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Best answer by kennethray 4 October 2022, 22:07

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33 replies

D

Leaving a reply since I can’t see the comments 

K
Userlevel 2
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Hey guys - Happy to report TMO MONEY has been successfully added to the Plaid platform. Not sure about you, but I’m very happy about this news!

I tried it again by chance yesterday, and everything worked as it should!

F

I want to change banks because of not being able to use Plaid, but some places want you to have a history with your bank. So I just keep hanging on hoping they will resolve this. And what's with all the bank names? Sometimes I’ll put in the routing number and I get Urban Trust. Which is now Axiom Bank… 

 

Hi, Did you have any issues with your account transactions when it showed up as Urban Trust/Axiom? I did a funds transfer using my T-Mobile account number and routing number and the website I was using showed the routing number as Urban Trust. I getting a little concerned because I transferred the funds this past Friday and they're still not showing in my T-Mobile bank account..

G

Has anyone had success using Plaid with T-Mobile Money recently? I can find the institute (see last comment), but once I sign in and everything, it doesn’t actually connect correctly.

Yes. I used that method and connected T-Mobile money to SoFi and was able to initiate a transfer in SoFi to move money from T-Mobile to SoFi.

L

Has anyone had success using Plaid with T-Mobile Money recently? I can find the institute (see last comment), but once I sign in and everything, it doesn’t actually connect correctly.

L

Searching with “t-” didn’t work for me, however, searching for “money” and scrolling down a bit I found it.

 

A

Hello folks, its finally on Plaid.

I just tried and it won’t work for me, do we use our phone number or email for the username? 

Whatever way you login into the money account. I used email.

What does it come up as

T-Mobile money. Do a search and type “t-” You need to put in the dash for it to find it.

Y

Hello folks, its finally on Plaid.

I just tried and it won’t work for me, do we use our phone number or email for the username? 

Whatever way you login into the money account. I used email.

What does it come up as

Y

Hello folks, its finally on Plaid.

How do you find it

A
Userlevel 1

Hello folks, its finally on Plaid.

I just tried and it won’t work for me, do we use our phone number or email for the username? 

Whatever way you login into the money account. I used email.

C

Hello folks, its finally on Plaid.

I just tried and it won’t work for me, do we use our phone number or email for the username? 

A
Userlevel 1

Hello folks, its finally on Plaid.

M
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Yep this. This lack of usability is killing TMo Money for me. It makes it feel like it's not really a full bank account.

H

+1

F

+10000

F

+1000

A

+100

A

+1

M
Userlevel 3
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+1

There are several limitations using this service from T-Mobile, when I first opted to get checking account I knew about the limitations but I thought they would fix them in future, it's been over a year now no improvements to the services they offer. Can't link through plaid limits remittance from Instagram, can't link it to Mint.

T-Mobile please fix.

B
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I’ve been evaluating the T-Mobile MONEY checking account, and the lack of this plaid support (or any option to automate payments and transfers) is the only thing keeping me from making this my primary checking account.  Otherwise, the 1% interest is a big selling point.  But not enough to offset the restrictions accessing the money in the account.  Like a daily limit of ach transfer of only $3000 (both in or out) and lack of online integration with services like plaid.  
 

…Brad

H

Yes this is a really big inconvenience on my part due to I can’t get on my Venmo or Chime to transfer money

J

+2 for this request from myself and a friend who uses the platform as well

D

I would like to add my voice to this request

J

Add me too this list as well.   Also add me to the list of T-Mobile Money suddenly not sending verification deposits.  

 

I love that I get my money early the interest and what not, but I need this also work a little bit more like how Simple did. 

X
Userlevel 1

I want to change banks because of not being able to use Plaid, but some places want you to have a history with your bank. So I just keep hanging on hoping they will resolve this. And what's with all the bank names? Sometimes I’ll put in the routing number and I get Urban Trust. Which is now Axiom Bank… 

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