I have never delt with such lying and unhelpful customer service before. I called about a promotion that T-Mobile had going on. After having my question answered, I decided to switch my service from AT&T to T-Mobile. I told the CS representative that I was wanting to bring my S22 Ultra over and later use it to upgrade to the S24 Ultra once it came out. The CS representative told me that I wouldn’t be able to do that, and I would need to get a new phone and trade in the S22 Ultra. They told me that my new phone would then be considered mine free and clear with the ability to use as a trade in once the S24 Ultra came out. Now I’m being told that because I have traded in my S22 Ultras and received a new phone I can’t upgrade for two more years. I was originally told that it’s my fault for believing the CS rep and the transcript with the conversation means nothing and should have read the doc I signed. I final was able to talk to someone that tried to come up with a solution. But was then sent to several other departments, all telling me that I’m basically screwed and will have to live with it.
Big mistake thinking switching to T-Mobile would be a good discission.
