I currently live in Canada and due to covid wasn't travelling to the united states. I had an old pay as you go account which i have kept up for many years. Thought it was expiring in august of this yr but recieved and email at 7:03 am that my account is being cancelled because i didn’t pay any money on it.
Called customer service and spoke to a young lady and she told me i was notified via text that it was expiring.
never recieved the text because the phone was off and if left on have multiple spam messages and that’s annoying.
asked if t-mobile can email me and tell me my account is cancelled. WHY cant they email me telling me to add time to my account??
her response was “we sent you a text”
all family and work people have that number which will be lost and going to be a pain to get another number and send to everyone.
looking for someone i can talk to that is on this side of the ocean to explain how a company who prides themselves for customer service can omit such a simple solution ???
