My account is so messed up I am not sure what is going on. I call customer service and there is such a major language barrier. I am trying to find out what I am being charged $115 for a hot spot fee. I am not being rude, but when I call I always have to ask for the agent to repeat. Seems something happens to the account than what is being discussed.
How can I get a US based rep. I want to understand what is going on with my account!
Best answer by HeavenM
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