I had a post paid account, switched to pre paid account. My final bill on post paid account showed a $15.99 credit. Was supposed to send me a check for that amount. After months, still no check.
Userlevel 7
+15
Have you tried reaching out to Customer Care to if it has been prce3ssed and sent out? You could also try reaching out to the T-Force Team via Facebook or Twitter as well.
I talked to customer care prepaid. They said they couldn't do it and transferred me to customer care post paid. They said I would get a text when the check was sent. No text received. Just got another final bill in the mail. Same as I received the first time. Showed credit of $15.99.
Userlevel 7
+15
Can you take that final bill into a store and see if they can refund you on the spot? It kind of sounds like your account might not have any service on it but is still open. Personally, I would ask Postpaid to jist issue the one-time credit to Prepaid. I know. If it sounds simple, they will find a way to say, that can't be done.
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