I’m trying too switch providers and I can't because they told me my phone is locked.
I’m trying too switch providers and I can't because they told me my phone is locked.
Are you still a T-Mobile customer with an active account? If so. Do you meet all of the SIM Unlock Policy requirements?
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.