Hello Everyone,
I switched over to T-Mobile in April and was informed that I would get a rebate. I did the smart and switch program. It is now April and I have not received the rebate. I have gone to the store and was told I would be getting a rebate of about $800 approximately. The representative showed me on the T-Mobile website/screen that the rebate was it process, and I should have answer in a couple of days. That was in June. It is now July and still no rebate. I went back to the store and the representative submitted the information again. I had to take the old bill from At&t and pay the TMobile Bill before they could resubmit. I did not pay the T-Mobile bill because I had not received my rebate. Now they are telling me that the rebate has been reduced and to wait 6 to 8 weeks. This has been going on since April.
Is T-Mobile this unorganized and does not take care of their customers? I do not want the balance owed to AT& T to go to collections. Has anyone else experienced this situation?
