t-mobile does not care any more. I have been with this company for 17 years. I have a phone that does not work properly and asked them to give an upgrade phone that does the daily calls and apps ….they giving me hard time, after many days and hours on the phone, their manager who is extremely unaware of promotions or options, say you have to pay over $600 for a phone, or wait until chrismas , may be there is a promo at that time, or just go with another company!!!
Is that what T mobile does about 17 years loyalty?. we asked them...even tried to reach the CEO….the answer was : we do not care!!!
conclution: perhaps tell everyone about this experience and pack our bags to leave and go with another company who is more decent than T mobile.
