I am a sprint customer for about 15 years. I just got a letter in the mail from Tmobile saying I qualify for a over 55 plan and a new Iphone 12. The letter clearly states the phone is zero down and 27.67 a month for 24 months. It has an offer code. I took the letter to my local T mobile store and they at first said since I was a Sprint customer I did not qualify and the letter was a mistake. I called T mobile and the rep said the letter was not a mistake and they didnt know why the store would not honor it. I go back to the store and they now say they will honor the phone plan but not the 27,67 a month for the phone because that is not the full retail price. They were very happy to sign me up for the plan and sell me a phone at full retail which I refused. The store rep told me he would migrate my phone number to T mobile and “try to get this deal for me.” I told him not try, dont use the word try, either you can get me what the letter says or not. When he said no, I left. I feel like this letter is just a bait and switch to try and get people over to T mobile, sign up and then when you discover on the bill that the phone costs more, now you are stuck because you signed an agreement. I am so disappointed in Tmobile. I was a sprint customer for years and never had anything like this happen.
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