Can someone explain to me how my T-Mobile online account password keeps getting changed without my permission? My password has been changed without my authorization over 2 dozen times at least! I’ve changed my email password, my pin, my T-Mobile password, I’ve called customer service numerous times, and each time they guarantee this will never happen again. I’ve put so many safeguards in place to protect my account that it takes numerous steps for me to change my password. How is it they can do so with very little information?! This is so beyond frustrating there has to be a solution. I even disabled my online T-Mobile account, and they were able to go and re-enable it. They even hacked my number, and sent out numerous scam text messages from my number. How does T-Mobile have this issue, but not Verizon?
Best answer by fireguy_6364
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