I';ve never dealt with such an incompetent company who can’t even look at your records to see that:
I spoke to NUMEROUS agents before signing up for their $15 prepaid plan. And every one of them told me it was $15, with NO additional charges, NO sales tax.
I had transferred a balance to T-Mobile upon signing up. My account/payment history reflect what i was told - $15 was deducted from my balance for the many months I’ve had the account.
Then, I called to complain that I had to call T-Mobile voice mail to get my messages, with only some of them showing up on my Apple iPhone’s messages. I got promises they would have engineering fix this, and offered me $15 credit.
I was told NOT to start AUTO-pay until before Auig. 28, when charges would start, to make certain I was not doubled-billed (What? You can’t design your system like other companies, who take from your balance and do not mindlessly and blindly charge twice.
July 28 came, and I find they SUSPENDED my account!!
So, besides the ultimately incompetency of 3 agents today of verifying what was RIGHT ON MY PAYMENT HISTORY of $15 a month every month I’ve been with T-Mobile, and insisted there were taxes of $1.41 per month.
I had to pay via credit card, which I agreed to $15, but then checked my account & my credit card, while on the phone with the agent who took the payment, and $16.41 was charged, NOT $15.
When I then looked at the website, it now states, plus taxes.
There are sick games played on the customer. The agreement was that I would pay $15 total per month, and this amount would NOT change over time.
This type of business practice is beyond improper and is trickery.
