Hello, i am deployed in Kosovo with the US Army National Guard. I switched from ATT to T-mobile in dec. The T-mobile sales rep in the Del City, Ok store told me “there is a tower near Camp Bondsteel and you won't be charged for phone calls”. This is the whole reason i switched to T-mobile from ATT. now i have close to 60$ in roaming fees. T-mobile is only offering me a 1-time refund of 50% of that amount. so now i am stuck with a 120$ a month plan that is costing me 25 cents min. T-mobile customer service has been very unhelpful and seemed extremely unwilling to connect me with a supervisor, i had to request a supervisor 3 separate times. as of now i have been on the phone for 40 minutes with 75% of that being on hold. I have also been on hold for 10 minutes alone waiting on a supervisor.
