I ordered a new phone through the website and immediately it was put on hold. I called directly and was assured all was good and gave my card information again. It was confirmed and scheduled for shipping but not yet shipped. It's now 6 days later and in the middle of the night my order was cancelled. This company is so unprofessional. I had to call again and the rep was very nice and understanding. So I placed the same order again. Gave the card info and it was denied because shipping and billing address didn't match card according to computer. So I asked rep to read me both addresses. Guess what...they were exactly the same. Rep and I were confused. Bottom line I have to try and get it at store since T-Mobile computer can't process my order. And no one knows how to fix it. We'll see if same thing happens there. How is this company still in business?
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