Has anyone had trouble returning their device to a store? I have been a tmobile customer for about 4-5 years and recently upgraded from the Galaxy Note 20 to the Flip 4. I was told at point of purchase through pre-order, as well as subsequent emails and texts, that I could return my old device to the store to get credit for the trade in or I could mail it in.
Since I have a store less than 2 miles away, I opted to just drop it off. When I spoke to the rep, she had no idea what I was talking about, told me she couldn’t do anything with my phone (even though it was purchased through tmobile…?) and gave me a box, bubble wrap, and a shipping label and told me to mail it myself. I have a hard time understanding how multiple communications stated I had two options only for an employee to tell me that is incorrect. Has anyone else experienced this? As a result, was your device received back late and did you have to do anything to correct the billing?
