Why can i not see updated usage on one of my lines?

usage | T-Mobile Community

Userlevel 7

+16

are you the primary account holder? and which isnt showing? data consumption? calls? texts? all the above?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

A

amanda82378
Author
First activity
2 replies
4 months ago
17 January 2024

yes I am . And it’s mainly on one of my lines, (calls and Texts)

F

Userlevel 7

+16

iphone or android? and all calls and texts or just some calls/texts not updating?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

A

amanda82378
Author
First activity
2 replies
4 months ago
17 January 2024

Iphone … calls and texts

F

Userlevel 7

+16

fireguy_6364
Pillar
5854 replies
4 months ago
18 January 2024
Answer

if they send said texts using imessage then it wont show up..those go through Apples servers and not sent as an actual text. calls i think some will be the same if theyre doing video calls. might be what youre seeing on your end?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

G

gswgswgsw
First activity
1 reply
3 months ago
15 February 2024

usage today isn’t showing up on either of both lines.

usage

6 replies

Reply

New badge winners

Reply

New badge winners

Sign up

Social Login

Login to the community

Social Login

Scanning file for viruses.

This file cannot be downloaded