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What happens if I don't return my device through the JUMP! benefit?

  • 27 May 2020
  • 6 replies
  • 6510 views
A

I got a new phone through the JUMP! benefit and have to send my old phone back. What happens if I don't return it?

Due to me not having a printer and COVID-19 (meaning I can't go to a store where I can print the label), I won't be able to return my device on time.

What happens if I either don't return the device, or return the device late? Will I get charged a fee or something? And if so, how much?

I'll be able to print out a label for the device once I return to work and can go to the post office then to drop off the phone, but I don't think the device will reach the warehouse by the date they want me to return it by.

Thanks in advance for any help.

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Best answer by syaoran 28 May 2020, 00:25

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6 replies

syaoran
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You will be charged the remaining balance owed on the device.  Alternatively, you could take it in to a T-Mobile Store and have them send it in for you so you don't miss the cutoff for it to be returned.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
A

I'd be charged for the remaining balance on the old device?

I was thinking about possibly taking it into a store if any nearby stores are open, as another option.

Thanks!

syaoran
Rank
Userlevel 7
Badge +15

Yes, you would be charged the remaining balance on the device you were supposed to turn in, if you don't turn it in.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
T

I bought my phone . I didn't do JUMP!!!

gramps28
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Userlevel 7
Badge +14

I bought my phone . I didn't do JUMP!!!

You can keep the phone.

M

What happens if I do a trade in and don’t return my phone when my new ones arrives? The one I have now is already paid off.

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